It’s important we always have the most up to date details for you to ensure you continue to receive your BA pension without interruption.

If you change address, contact details or change bank details, please let us know. You can update your details yourself on the portal and it takes effect immediately.

Changing your bank details

We’ll pay your pension directly into your bank account. If you change bank details, it’s vital you let us know in plenty of time. You can do this on the member portal – just log in.

Moving overseas?

If you wish to have your pension paid into an overseas bank account in local currency, you can download an International payment form for the relevant country from the portal.

Payments to overseas accounts may arrive up to 5 working days after the payment date. Please factor in this timing when setting up any direct debits for household expenses.

If you are planning to live abroad, register now for our member portal. Have access to your pension information 24/7 and get your BA correspondence online. It’s more secure and will prevent any postal delays. We’ll email you to let you know when there’s a letter ready for you to view in your document library.

Our obligation to re-verify your identity

We have a duty to safeguard our pension scheme against fraud. Protecting your pension and all those members who are yet to retire is paramount. As part of our commitment to do this, the Trustees of APS and NAPS audit pensioners periodically to ensure that benefits are being correctly paid. In addition, guidelines issued by the UK Pensions Regulator require that the data we hold for you is regularly checked and up-to-date.

We appreciate it can feel a bit strange, or even intrusive, if we contact you to ask you to prove your identity. Especially if we’ve been paying your pension for years. However, it’s something we’re obliged to do so we hope you understand. If we contact you, we’ll ask you to provide us with photographic evidence. If you need any help competing our Certificate of Existence form, our friendly team are at the end of the phone to help.

If we lose contact with you because you’ve not told us you’ve moved, it may mean we can’t successfully complete this process. If that happens, we may have to suspend your pension. To avoid that, please keep in touch.