How is my pension paid?

Your pension

  • We quote your pension as a yearly amount, but we will pay one-twelfth of that yearly rate every month for the month that has just passed. We will usually make your first pension payment at the end of the month after the month in which you retire (for example, if your retirement date is 20 June, we will make your first payment at the end of July, and it will include your pension from 21 June to 31 July).

  • We can make payments to a bank account of your choice as long as the account is in your name. We cannot pay pensions in cash or by cheque. If you want to change where your pension is paid, you can download a payment instruction form. Simply fill in the relevant form and send it to Whitelocke House before the 10th of the month and we will use your new instructions for your next pension payment.

  • If you live abroad, your pension payments can be made direct to an overseas bank. Overseas payments are sent by our bankers (Bank of New York Mellon) and are automatically converted to the local currency of the bank receiving the payment. See When is my pension paid? for details.

  • We are required to deduct UK tax from your pension, unless you are resident abroad and we have been notified by the tax authorities that you are exempt from UK tax.

  • We provide a pay slip with your first pension payment. After that we will only provide a pay slip if the amount you will receive changes by more than £0.99.

  • We will issue a pension increase statement each year, usually near the end of April, with full details of the increase that will apply to your pension and this will include a P60 certificate.

  • It is very important that you let us know as soon as possible if your details have changed (i.e. your name, address or bank). Pensioners who have registered for online communications can now inform us of address changes online rather than in the post. Simply login and click on 'Change postal address' in the 'My account' panel on the home page of 'Your benefits online'. If you have not registered for online communications you can do so at any time by clicking on ‘register’ at the top of the screen.

    Address changes can also be accepted in writing with a signature. For security reasons address changes cannot generally be accepted by email.

If you have registered for online communications your pension pay slips pension increase statements and P60 certificates will also be provided for you on the Mybapension online area of this website instead of being sent to you by post. We will send an email to your registered email account alerting you whenever a new statement is ready to view online.

Lump sum

  • If you take a tax-free lump sum from your pension at retirement, we will pay it straight into your bank account, which can be the same account we pay your pension into or a different account in your name. We will usually send the payment on the first working day following your retirement date. We will make payments to all UK banks using the Banking Automated Clearing System (BACS) and the payment may take up to five working days to appear in your account.

  • Or, you can choose for us to send the lump-sum payment by telegraphic transfer. We will process the payment on the first working day after your retirement date, and the funds will usually be available in your bank account by 5pm the same day. There is a charge of £30 for this facility, and we will automatically take this from your lump-sum payment.

If you have a tax query, please call the tax office on 0300 2003300 or write to: HM Inspector of Taxes
Grayfield House
5 Bankhead Avenue
Sighthill
Edinburgh
EH11 4AE
Quote reference 846/BA52

If you have recently received a new tax code from HM Revenue & Customs (HMRC) and you think it is wrong you can email HMRC at:
www.hmrc.gov.uk/incometax/email-taxcode-wrong.htm

You can also notify HMRC about a change of name or address by email:
www.hmrc.gov.uk/individuals/change-of-circs.htm

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If you live outside the UK, we will need to use an emergency tax code for your pension payments until HM Revenue & Customs confirms the tax code we should use for your pension. While you are on an emergency tax code, you will get the UK basic personal allowance. If you believe that your pension should not be taxed in the UK, you should contact:

HM Revenue and Customs
Financial Intermediaries and Claims Office
Fitz Roy House
PO Box 46
Nottingham
NG2 1BD

Phone: 0300 2003300

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