COVID-19 Update

We are currently experiencing an increased demand for pension information from members who may be affected by redundancy and enquiries from members have increased by 40% above normal levels.

The health and wellbeing of our Pensions Team is our top priority. However, many of the Team have voluntarily returned to the office so that we can provide a telephone service to support our members, particularly for those who may be affected by redundancy. From 10 August 2020 we have a reduced telephone service available between 9am and 1pm, Monday to Friday.

Please download our latest service update to find the latest information, including our current turnaround times for enquires.

If you need to get in touch, please contact us through this website or write to us. You can find our address on the contact us page.

Mail sent by Royal Mail recorded delivery is taking longer to reach us because of delays at the Royal Mail sorting office. If you have posted original certificates to us using recorded delivery but have not received them back within five working days, please let us know using the contact us form so that we can locate them at the sorting office. You may wish to consider sending your documents by first class mail instead.

Stay up to date:
Please visit the ‘Latest news’ and ‘FAQs’ pages of our website to keep up to date.

Welcome to the NAPS members' section


Visit the FAQs page to read our FAQs about the COVID-19 situation.

2020 Annual Report & Financial Statements

Your Scheme’s latest Annual Report & Financial Statements are now available to download from the Scheme Documents page. You can download the latest report here.

2020 Statement of Investment Principles

The Statement of Investment Principles (SIP) sets out the principles governing how decisions about NAPS investments are made. You can download the latest SIP here.

Responsible Investment

Our Responsible Investment report describes how your Scheme’s Trustee has included environmental, social and governance (ESG) activities in their investment approach.

Manage your pension online

Use our range of online forms to change your postal address, nominate your beneficiaries for lump sum death benefits or register a dependant.

BA Welfare & Benevolent Fund

A charity that helps current and former employees of BA and its predecessor companies (including dependants) experiencing financial hardship More details.


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