The best way to stay up to date on matters affecting your BA pension is to visit the 'Latest news' page of our website regularly. If you have registered to manage your pension online, you can access your information 24/7. We'll also send you an email alert as soon as a new statement or news update is available on our website.Close
Please use the 'Contact us' form on our website to get in touch. Please bear in mind that our response times for less urgent enquiries may be much longer than usual while we prioritise our essential services. Alternatively you can write to us at: British Airways Pensions, PO Box 2074, Liverpool, L69 2YL.
Note: We have temporarily closed our telephone service from 14:00 GMT on Tuesday 17 March 2020 until further notice and our Waterside office is closed to all visitors.Close
My password is not recognised.
The on-screen message says, "Invalid reference number or password."
I have not received the confirmation email.
I received the email but saw an error message when I clicked the link in the email.
You can find answers to these questions, and more, in our registration FAQs, displayed at the bottom of the registration screen.
Can I use a shared email address?
We’d recommend that you register with a unique email address and not shared with anyone else. Our email programme automatically removes duplicate email addresses. So, if you use the same email address as another registered member, you may not receive email alerts about your pension.
If you cannot set up a personal account with your existing email provider, there are plenty of free email account providers available, including Gmail, Yahoo, Outlook, iCloud mail that are quick and easy to set up.Close
Yes, from age 55. Most members can log in to Mybapension Online and use the online pension modeller to check the amount of tax-free lump sum and yearly pension they can take at various retirement ages up to age 65.
If you wish to draw your deferred pension, simply contact us around three months before your planned retirement date.
If you are approaching your normal retirement age (NRA), we will write to you automatically with full details of your pension options about four months before you reach your NRA.Close
Yes. We are continuing to make retirement lump sum and pension payments on time and we will usually send the payment on the first working day following your retirement date. Once we have made the payment, the money will usually be available in your UK bank account within five working days. Payment to an overseas bank may take longer.
If you have AVCs, and you are retiring before the last day of the month, we pay the portion of your tax-free lump sum relating to your APS pension on the first working day following your retirement date. We pay the portion relating to your AVCs at the end of the month, once we know your final AVC balance.
We will usually make your first pension payment at the end of the month after the month in which you start to draw your pension. For example, if you are drawing your pension from 21 April, we will make your first payment at the end of May, and it will include your pension from 21 April to 31 May.Close
If you are over age 55, you can usually draw your pension immediately. If you are under your Normal Retirement Age (NRA) and you have registered to manage your pension online, you can use our retirement modeller to model your pension and lump sum options at different retirement ages.Close
We are prioritising our work to ensure that we can pay out our new retirements on their due date. If you are taking a tax-free lump sum, we will pay this to your nominated bank account within five working days of your retirement date. If you have AVCs, we may pay your lump sum in two parts: the first part on your retirement date and the second part, relating to your AVCs, as soon as possible after the end of the month in which your retirement occurs. We will write to tell you as soon as we have set up your pension payments.Close
No. The Scheme does not currently include an option that allows a deferred member to draw only part of their pension.Close
Yes. We have a contingency plan in place to make sure that the Team can continue to operate our critical systems and processes remotely. The plan also ensures that we can continue to provide our primary services to our members (such as our pension payroll, urgent new retirement cases and pensioner death cases).Close
If your pension payments are paid outside of the UK, they are automatically converted into local currency. So far, the financial system is working as usual and we’re not aware of any particular problems with our pension payments being received. However, if you have any concerns about your future pension payments, you can update your bank details at any time. Visit the ‘Forms’ page of our website and click on ‘Pension payment instruction forms’ to download the particular form for your country.
Note: Changes usually need to be received by the Pensions Team by the 15th day of a month to apply to the payment made at the end of that month.Close
Additional Voluntary Contributions (AVCs)
NAPS closed to future build-up from 1 April 2018 and members ceased to make both Scheme contributions and AVCs from that date. If you are currently saving AVCs from your BA pay to the British Airways Pension Plan (administered by Aviva), you can change these via the ‘Select’ portal on the BA intranet.Close
If you have an AVC account that you have not yet drawn, our 'AVC Plan - information leaflet' provides details of our three funds (you can find this on the 'AVC funds' page of our website). The leaflet explains how AVCs are invested and how you can switch between the funds.
The value of AVCs invested in the Short-dated Gilts Fund(SGF), or Equity-Biased Fund (EBF) cannot go down. However, money held in the Mixed-Portfolio Fund (MPF) can rise and fall according to market movements. If you have AVCs, you do not have to draw them when you take your Scheme pension. You can delay drawing them up to age 75. You can also transfer your AVCs to another pension arrangement independently of your Scheme pension.
If you wish to change your investment choices for your AVCs, you can use the online SmartAVC form to change your AVC investments (changes submitted by the 20th of the month will take effect from the first day of the following month).
You should always seek independent financial advice before making important decisions about your pension benefits.Close
You can change your AVC investment choices from the first day of any future month. Your instructions must reach us by the 20th of the previous month, and the effective date of any change will be the 1st day of the following month. The MPF unit price is always declared in arrears. The unit price for February 2020 was £203.43. The March 2020 unit price will be announced in early April and will apply to all money switched into or out of the MPF on 1 April 2020. The unit price in the coming months could be higher or lower than any unit price declared in earlier months.Close
Pension benefits if you die
A pension of two-thirds of the pension you earned while paying the higher contributions towards an Adult Survivor's pension
If you die before you draw your deferred pension and there is no Adult Survivor's pension to pay (either because you have not paid for the Adult Survivor's pension cover or because there is no-one we can pay the Adult Survivor's pension to) we will pay a lump sum of the value of your contributions with interest. The lump sum is free of inheritance tax.
A pension of two-thirds of the pension you earned while paying the higher contributions towards an Adult Survivor's pension (before any adjustments to your pension such as taking a tax-free lump sum or any early retirement reduction) will automatically be paid to your husband, wife or civil partner. The normal Scheme increase arrangements apply to Adult Survivor's pensions, and they are payable for life. You can check your latest pension statement to find the amount of your Adult Survivor's pension if you have paid for this.Close
NAPS’ Funding and the security of the Scheme
The pension scheme monies are held in trust. The trust for NAPS is entirely separate from British Airways and is managed by the NAPS Trustee. BA has no control over the funds.Close
If BA becomes insolvent, then insolvency practitioners would likely be appointed to see if BA can be rescued so it can continue trading as a going concern. The insolvency practitioners would trigger an assessment period by the Pension Protection Fund (PPF) to see if NAPS would be eligible for the PPF. During this period NAPS would continue to be administered by the NAPS Trustee, subject to various restrictions and controls such as continuing to pay pensions, but at PPF-level benefits. The PPF would work with the insolvency practitioners to secure any monies due to the Scheme. More detail on the PPF is set out below.Close
The PPF is a government-backed insurance scheme. It was introduced to protect members and pensioners of defined benefit pension schemes that are in deficit in scenarios where the employer responsible for funding the Scheme becomes insolvent (i.e. goes bust). If a scheme doesn't have enough funds to pay the pension it promised, the PPF will provide compensation to members. The PPF will only take on schemes that cannot afford to pay the same amount of benefits provided by the PPF.Close
On the whole, PPF-level benefits are lower than the standard benefits offered by occupational defined benefit pension schemes. For pensioners who are over Normal Retirement Age (NRA) or who are receiving an ill-health pension, the PPF aims to provide 100% of the pension at the time the employer became insolvent.
For other pensioners and deferred pensioners, i.e. individuals who have not yet reached their Scheme NRA, the PPF can provide pension payments up to 90% of the pension at the time the employer became insolvent, subject to a minimum level of 50% of the individual’s accrued pension. For this group, a 'compensation cap' limits the total amount of payments that could be paid each year for members who are under their Scheme's NRA. From 1 April 2020 the standard compensation cap at age 65 is £41,461. As the cap is set before compensation is reduced to 90%, the actual amount an individual would receive as a capped member at age 65 is £37,315 a year. For an individual aged 55, the maximum amount the PPF would pay would be £26,884 a year, and at age 50 it would be £24,370 a year. A long-service compensation cap applies for individuals who have service of more than 20 years. If this applies, the compensation cap is increased by 3% for every full year of service above 20 years, up to a maximum of double the standard compensation cap.
If your pension has more than one NRA, the PPF level of benefits is assessed separately according to the pension built up under each NRA.Close
If a scheme has enough funds to pay at least the level of benefits provided by the PPF, it isunlikely that it would be accepted into the PPF. The PPF Board would decide what action would be appropriate; whether the Scheme should be wound up (i.e. the benefits should be secured via insurance companies) or continue to run on as a closed scheme.
If BA were to become insolvent, it is by no means certain that NAPS would be sufficiently funded to pay benefits above PPF levels and so NAPS could require the support of the PPF. If such a BA insolvency event occurred, the level of the Scheme's funding would need to be assessed at that time before a decision could be made to run the Scheme on or to enter the PPF. This is a complicated process and the PPF notes that it takes an average of two years to complete.Close
All occupational defined benefit pension schemes pay a levy to the PPF as a form of insurance premium. The levy is made up of two parts: a scheme-based levy payable by all schemes, worked out according to the size of the Scheme, and a risk-based levy worked out according to the Scheme's funding level and investment risks. It is the NAPS Trustee’s responsibility to make sure the levy is paid each year.Close